Working With the Web Portal

Access to the portal works by invitation. When a colleague invites you, you receive an email that is valid for seven days.

1. Press Accept Invitation in the email.
2. Set and confirm your password.
3. Confirm the registration.
4. Sign in on app.moodmonkey.io with your email address and password.

Users are the people who can sign in to the web portal. There are two roles:

• Company Administrator: full access. Administrators manage users, employees, departments, settings, API keys and billing, and see all dashboards and alerts.
• Company Stakeholder: read access. Stakeholders see dashboards, employees, departments and alerts, but cannot change the setup.

People who only answer the daily check-in on their computer are employees, not users: they work with the desktop app and have no portal access.

Administrators invite new users from the Users page: press Invite user, fill in the name, email address and role, and press Invite.

The Employees page shows everyone who receives the daily check-in, the feedback they submitted, and any alerts. How to add employees (and how the ID must match the Windows login name) is covered in step 4 of the Getting Started guide.

Select an employee to see their detail page: feedback history, personal data and alerts for that one person.

Departments group employees by team or function, so you can compare feedback and alerts per team instead of only company-wide.

Administrators create departments with the New department button: pick a name, assign managers and optionally a display timing.

The dashboard is the company-wide view. Every widget can switch between a weekly and a monthly time frame.

• Feedback overview and Total score: how feedback is distributed across the mood levels, and the overall score compared with the previous period.
• Feedback completion and Feedback trend: how many employees responded, and how the score develops over time.

• Alerts and Feedback heatmap: signals that need attention, and per-department scores over time so patterns stand out.

• Department feedback overview and the Employees table: compare teams at a glance and search, filter or sort the full employee list.

The Settings page controls how MoodMonkey behaves for your company:

• Default language: the system language. Employees can still pick their own language in the desktop app.
• Display timing: when the daily check-in appears. Three options: Automatic (MoodMonkey learns from activity patterns and picks the best moment before the end of the workday), Fixed time, or Time span (a number of hours after the workday starts). Departments and individual employees can override this.

• Postpone options and Postpone number: which delays employees can pick when they postpone the check-in, and how often they can postpone it.

• Well-being alerts: the triggers that create alerts, in two groups. Team-based triggers watch the whole team (mood drops several days in a row, low participation, a negative monthly trend, or comments containing keywords you choose). User-based triggers watch individuals (consecutive mood drops, no feedback for a number of days, keyword matches).

• API keys: the keys that connect desktop app installations to your company. Creating one is step 1 of the Getting Started guide.